This privacy policy explains how your personal information is used when visiting this website, when you subscribe to my newsletter, when you use my services or when you contact me.

If you have any questions about this privacy policy or how your data is handled please email me@johnleonardfrench.com or send me a message.

When you visit this website

This site uses cookies to record anonymous visitor data and to enable audio and video features on this site to function correctly.

For information on how you can disable cookies, please follow the link for your browser:

Analytics data & cookies

To better understand and improve how the website is used, visitor behaviour and analytical data are anonymously recorded using Google Analytics and Hotjar Analytics.

Google analytics

Google Analytics records anonymous visitor data such as the pages you visit, when you visited them and how long you spend on them, how you arrived on the site and when you left. Other data includes the type of device you are using, your operating system and your general location. Individual user data is collected in a pseudonymised form, meaning that you are never personally identifiable from your visit and your data will never be used or shared in a way that enables you to be identified.

More information is available at www.google.com/policies/privacy/partners/.

Hotjar analytics

Hotjar is an advanced analytics service that collects data on how visitors use each page for the purpose of improving the website and making it easier to use in the future. Such data includes scrollmapping, which measures how far down a page most visitors get, clickmapping which records where visitors click and move the cursor most often and video recording which tracks the pages and clicks of a visitor’s session.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language. Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor I will ever use this information to identify individual users or to match it with further data on an individual user.

For more information, please see Hotjar’s privacy policy: https://www.hotjar.com/legal/policies/privacy

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: https://www.hotjar.com/legal/compliance/opt-out

Audio & video cookies

To provide audio and video content this website uses embedded audio players from Soundcloud and videos from Youtube.

Soundcloud

This website uses embedded audio players from Soundcloud to provide audio content.

Using an embedded player will record playback data, such as the number of times a track is played, anonymously. If you have a Soundcloud account, and are logged in, information associated with your account, such as your username or your location, may be collected by Soundcloud when you play a track, depending on your Soundcloud account’s privacy settings, and may be visible to me. Unless you actively request information from me, for example you send me a message on Soundcloud, or you ask a question in a comment on a Soundcloud track, this information will not be used to contact you.

More information on how Soundcloud uses your data, including the storing of cookies, is available in their privacy policy: https://soundcloud.com/pages/privacy.

Google services (Youtube)

This website uses embedded video players from Youtube to provide video content.

Using an embedded video player may record playback data, such as the number of times the video was played, for how long and your general location anonymously.

For more information on how Youtube video data is recorded and used please refer to Google’s Privacy policy: https://policies.google.com/privacy.

When you subscribe to my newsletter

When you subscribe to my newsletter, you consent to your email address being stored on my mailing list and being used for the purpose of sending you news, articles and stories about projects that I’m working on. No other method of communication with me will cause you to be added to my newsletter mailing list. To receive newsletter emails from me, you must opt in by subscribing to my mailing list.

Your email address will not be shared with others and you may unsubscribe at any time. You may also unsubscribe by emailing me@johnleonardfrench.com, by sending me a message via my contact form or by clicking the unsubscribe link in a newsletter email that you’ve already received.

Your information will be stored for as long as you are subscribed to the mailing list and removed within one month of your request.

When you email me or send me a message

When you email me or send me a message via my website, your email address, along with any personal information or attachments that you choose to include, may be stored and processed for the purpose of responding to the enquiry you have made. This may include sending you an automatic notification that your message has been received, sending a response or a series of responses to deal with your request, and, if it’s appropriate to do so, sending a follow up message to find out if the response you received was satisfactory. Your details may also be entered into a personal project management system, for the purpose of tracking your enquiry or to prepare a quote for you if you have asked for one.

Your information will be stored for 7 years, to allow me to respond to any follow up of your message with adequate context, and to comply with HMRC requirements, should you go on to use my services.

The basis on which your data is processed depends on the purpose of your message:

When you ask me a question

Unless your enquiry falls into a category defined elsewhere in this privacy policy, I will process your information only where I have legitimate interest to do so, and will only use the information that you provide in a way that you would reasonably expect me to.

When you ask me for prices or a quote

Your contact details, and any information, attachments or details relating to your project(s) that you choose to send me, will only be used to provide you with information for you to consider entering into a contract with me for my services. Details of your project, and your request for a quote from me, will be considered private, even if your project is publicly announced, and will not be shared.

When you submit a support ticket for a product you have purchased

When you purchase one of my products from a digital marketplace, such as the Unity Asset Store or Unreal Marketplace, and contact me with a support enquiry relating to that purchase, your contact details and any information about your order that you choose to provide will be processed for the purpose of resolving your support enquiry on a legitimate interest basis.

In some cases this may require that your information is shared with the marketplace you made your purchase from. Examples include submitting your order number in order to verify your purchase, authorising a refund that you have a requested or raising support enquiries with official support channels on your behalf, or to support the resolution of your enquiry.

If your enquiry requires that I share any of the information you provide with a third party marketplace in order to be able to resolve it, other than in a manner that you would reasonably expect, I will seek your permission to do so in advance.

When you use my services

When you enter into a contract with me to provide services or buy one of my products directly your information may be processed for the purpose of fulfilling my obligation to you as part of that contract. Your information will be retained for a period of 7 years, to comply with HMRC requirements.

When you buy one of my products

Depending on where you purchase my product from, your contact details may be stored for the purpose of recording and identifying your order.

When you purchase one of my products from Gumroad or Bamazoo

When you purchase one of my products via Gumroad or Bamazoo, your email address, details of the item you purchased and your location (country only) is stored for the purpose of recording the sale and identifying it in the future (for example, to verify a support request). Your email address may be used to notify you of future updates to the product that you purchased that you are eligible to download.

You may opt out of receiving product updates at any time either by emailing me@johnleonardfrench.com, sending me a message via my contact form or by clicking the unsubscribe link in a product update email that you’ve already received.

When you purchase one of my products from another marketplace

When you purchase one of my products from a marketplace other than those listed above, such as the Unity Asset Store or Unreal Marketplace, anonymous information such as the number of products sold and when, is made available via publisher tools and dashboards. Personal information about your order is not stored, processed or made available in any way unless you choose to share it with me (for example raising a support ticket).

When you use my services (commissioned work)

When you enter into a contract with me for my services, your contact details, including your email, address, Skype username and information about your project(s), will be stored and processed for the purpose of fulfilling my service to you, providing you with an invoice once the work is complete and for keeping financial records.

Public promotion and self promotion

Unless agreed otherwise between us, my service to you may include publicly sharing, promoting or discussing details of the project(s) and my work on it (for example posting an article about my work on your project) on a legitimate interest basis. Personal information, contact details or any information deemed commercially sensitive, will not be shared.

Your rights

Under the GDPR, you have the following rights regarding your use of personal information on this website:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

Who to contact if you have any concerns or questions about the use of your information

You can contact me, John French, by emailing me@johnleonardfrench.com, or sending me a message using my contact form.